An NDIS platform that turns an hour of conversation into audit-ready records
Client overview
Wholii is a workflow and compliance platform built for NDIS service providers. Running an NDIS organisation means managing large volumes of participant data and documentation - care plans, service agreements, incident reports and audit evidence. Prior to Wholii, this data is handled manually through Word docs, spreadsheets and disconnected forms that pull providers away from what matters most: supporting people.
Wholii didn't start as a product. It began inside Dream Maker Community Services, an NDIS provider supporting participants with complex needs, founded by Hashim Ahmed. After years of piecing together compliance workflows by hand, and trialling an off-the-shelf platform that cost close to $50K yet lasted barely a week, Hashim decided to double down on the one thing Dream Maker did exceptionally well and build it properly.
He engaged Devika to turn that valuable operational knowledge into a scalable, multi-tenant SaaS platform that can be used by any NDIS provider. The collaboration meant that Devika handled the product management and development, whilst Dream Maker could focus on day-to-day operations and care, and Hashim could focus on establishing Wholii's GTM and brand. Wholii is now being rolled out to NDIS providers beyond Dream Maker itself.
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A modern, multi-tenant SaaS platform for NDIS providers, pairing a deliberately human user experience with powerful AI in the background, so compliance-heavy work feels simple for the people actually doing it.
The engagement moved through Devika's core phases: a planning and design stage (POC) to define scope and map real NDIS workflows, an MVP build to bring the platform to life, and ongoing managed services to support, refine and scale. Key capabilities include:
- Conversational intake: staff can capture information through a guided conversation; Wholii transcribes it and suggests structured answers for review.
- AI-assisted forms: existing documents and voice input can be used to draft form templates and suggested responses, which staff can edit and approve.
- Connected records: forms can link to participant and staff information, reducing duplicate entry and helping keep records consistent.
- Compliance by default: configurable document requirements, approval workflows and a complete activity trail keep every organisation audit-ready.
- Participant & staff management: guided onboarding, role-based access and assignment models so people only see what's relevant to them.
- Built to scale: secure multi-tenant architecture with Stripe-powered subscriptions and per-seat billing.
“I’m not a technical founder, so I needed a partner, not just a developer. After meeting the team I knew that if we were going to do this, we were going to do it here. They were patient with me through a long proof of concept while I figured out what an MVP actually needs to be, and that patience is a big part of why Wholii exists.”
“Onboarding a participant used to take two or three days. Now you sit with someone for an hour, you just talk, and Wholii builds the care plan, the service agreement, all of it, formatted exactly how we need it for an audit. Because the forms keep everything up to date automatically, we’re not chasing information anymore, it’s just there.”
“It’s a genuine two-way street. They learned how NDIS works and owned all the technical heavy lifting, so we could focus on what we’re good at. Someone on the team told me we’d made data collection look nice. That’s exactly what we set out to do, humanise the technology so it just works. If you know what you want to build and why, I’d recommend Devika to anyone. They can build anything.”
Built with AWS
Wholii is built on AWS to provide a secure, scalable foundation for provider data, documents and workflow automation. AWS supports secure sign-in, document storage, serverless processing and background jobs, while Stripe manages subscriptions and per-seat billing. AI is used selectively to reduce administration: Amazon Bedrock helps draft form templates and extract structured responses from documents and voice transcripts; Amazon Transcribe powers live voice intake with NDIS-specific vocabulary; and Amazon Textract helps read and digitise information from uploaded forms. Staff remain in control, reviewing and accepting AI-generated suggestions before records are finalised.
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